Shiplicity Terms and Conditions
General terms and conditions
- GLS Terms and Conditions – For GLS terms and conditions, please refer to their specific detailed conditions found here.
- It is hereby understood and agreed that any fraudulent act(s) committed by the shipper/consignee or any other third party which may affect the shipper/consignee shall be deemed to be the responsibility of Shiplicity’s client (whether the shipper or consignee) and such fraudulent acts cannot be used as a defense against Shiplicity for the non-payment of monies owed to Shiplicity for any services rendered.
- Discounted shipping rates are exclusive to customers of Shiplicity Global Solutions; reselling discounted rates is strictly prohibited.
- Shiplicity payment terms are net 15 days from date of invoice. Please note that Shiplicity will not honor any quotes provided to our clients directly from our suppliers. Quotes will only be honored if obtained on our online shipping system or via e-mail from a Shiplicity customer service representative.
- The transit times shown on the online shipping system are guaranteed delivery times given to Shiplicity direct from the courier.
Accessorial charges
| Accessorial Charges | GLS |
| Additional Handling Fee | $30.00 |
| Address/Zip Code Correction | $25.25 |
| Adult Signature Required | $5.00 |
| Daily Pickup Fee** | $39.00 |
| Delivery Area Commercial | $3.00 |
| Delivery Area Residential | $4.00 |
| Delivery Signature Required | $4.50 |
| Extended Area Commercial | $4.00 |
| Extended Area Residential | $4.75 |
| Future Date On-Call Fee | $7.00 |
| Label Non-Compliance | $11.75 |
| Overweight 1 (50-69lbs) | $12.50 |
| Overweight 2 (70-149lbs) | $40.00 |
| Overweight 3 (>150lbs) | $200.00 |
| Residential Delivery Fee | $4.00 |
| Rural Area Fee (Catalina Island)* | $55.00 |
| Rural Area Fee* | $16.50 |
| Same Day On-Call Fee | $11.50 |
| Special Handling 0 (L, W, or H) > 48″ | $25.50 |
| Special Handling 1 (L, W, or H) > 97″ | $65.50 |
| Special Handling 2 (L, W, or H) > 121″ | $91.00 |
| Same Day Reattempt | $15.00 |
| Shipment Re-Direct | $15.00 |
Claims or credits
Packages shipped with Ground Service are not subject to any credits for late delivery of a package.
A Package shipped with Priority Service is subject to a service credit for a late delivery of a package, and such service credit is in the amount of the difference between (i) service charge for the Priority Service for such Package, and (ii) service charge for the Ground Service for such package.
- Company must contact Shiplicity within two (2) business days of the delivery of the package shipped with the Priority Service and must provide a valid account number, tracking number, and proof of delivery if available. Company shall be deemed to have waived any and all right to claim a credit of Service charge if Company does not timely contact Shiplicity, make a request for a service credit, and provide Shiplicity all the required information to process such request.
- Service credit will not be issued for Service failure or delay due to incorrect addresses, refused, unavailable or undeliverable Packages, inability to obtain or unavailability of a signature for Service levels that require a signature, or Packages not otherwise meeting the Terms of shipping with Shiplicity.
- Service credit will not be issued if a Service failure occurred due to forces beyond Shiplicity’s control, including, but not limited to, the force majeure events beyond control of Shiplicity or if a claim was not timely made by Company.
In addition, no service credit will be issued on any Packages containing alcoholic beverages or any other product or service level requiring age verification, in the event of a service failure or late delivery because Shiplicity was unable to obtain the required age verification.
Shiplicity Terms and Conditions for In-House Insurance
Shiplicity in-house insurance is available at $1.25 per $100 of insurance purchased with a minimum charge of $4.95. In order to have your shipping charges included in any insurance claim, you must include the shipping charge value together with the total amount of insurance purchased.
Shiplicity in-house insurance is only available through the Shiplicity online shipping system. Shiplicity in-house insurance is only available on the total invoiced value of the shipment, including the freight charge.
All insured shipments must either be collected by the designated courier or deposited at the main depot specified by the courier. Drop-off locations other than the courier’s main hub are not permissible for insurance coverage. This policy is in place to ensure the security and reliability of the shipping process. Any deviation from this procedure may result in a voiding of insurance coverage. We reserve the right to reject claims for packages not adhering to this policy, as they may pose an increased risk of loss or mishandling.
If the insured shipment is going to a residential location, the “signature required” option must be selected. If it is not, the claim may be denied.
For lost packages, the claim must be submitted to Shiplicity within 60 days of the delivery date. If not, the claim may be denied.
For damaged packages, the claim must be submitted to Shiplicity within 30 days of the delivery date. If not, the claim may be denied.
All damaged merchandise must be inspected by the insurance company.
Do not discard the damaged product.
Please note the following list of goods are non-insurable: Glass, Liquids, Fresh food (including fruits, vegetables, meat, seafood, poultry), live plants, accounts, bills, deeds, evidences of debt, currency, bullion, securities, stamps, jewellery, furs, precious stones, fine arts, tobacco, tobacco products, alcoholic beverages, live stocks or mobile phones.
This insurance does not include:
- Accounts, bills, deeds, evidences of debt, currency, money, coins bullion, notes, securities, stamps, jewellery, furs, precious stones, fine arts, or animals.
- Property while waterborne except while being transported on any regular ferry or in or on railway cars or transfers in connection therewith.
- Against loss or damage resulting from infidelity or any dishonest act of the insured, the insured’s employee or agents subcontractors excepted.
- Against loss or damage attributable to, resulting from or in connection with the neglect of the insured to use all reasonable means to save and preserve the subject-matter insured at and after any disaster insured against.
- Against any loss or damage attributable to, resulting from or in connection with delay &/ or trade.
- Against any loss or damage attributable to, resulting from or in connection with inherent vice, gradual deterioration or wear and tear.
- Against loss or damage attributable to, resulting from or in connection with rodents or venom.
- Against loss or damage attributable to, resulting from or in connection with capture, seizure, detention, war, civil war invasion, rebellion, insurrection, seizure or destruction under quarantine or customs regulations, confiscation by any government or public authority, or contraband or illegal transportation &/or trade.
- Against loss or damage attributable to, resulting from or in connection with nuclear reaction or radiation.